The Best IT Practices for Businesses in 2021

For a lot of businesses, if not most of them, it’s been a tough year financially due to the pandemic and subsequent restrictions. But on the other hand, we had cloud-based tools and technologies to get us through the lockdowns and overcome major disruptions. However, this digital age doesn’t come without its challenges. Technologies are accelerating at a rate that makes digital transformation more complicated than ever. According to a 2021 Software AG report, 97% of IT professionals surveyed said they went through digital transformation in 2020 and expect efforts to continue in 2021. However, a BCG analysis showed that 70% of business transformation strategies are expected to fail. But it’s not all doom and gloom. There are IT practices to ensure sustainable change. Let’s take a look at some of them.

Continuous Agility and Innovation

The role of the IT department is fast becoming essential in accelerating profits and growing a business. It’s imperative in this digital era to adopt new technology to change the way the organization operates. It’s one thing to be able to manage current systems and devices. It’s another to integrate new applications and cloud-based software into existing infrastructure to ensure up-to-date data is available to make smarter decisions. Automating and streamlining processes will also save money in the long run.

Integrating Customer Data

Integrating commerce with other IT cloud-based tools and technology allows a business to communicate more effectively, efficiently, and consistently across all platforms. Ensuring that everyone in the company is aware of the customer journey at all times is paramount, especially when the customers’ expectations change so rapidly. Being able to personalize and engage requires a system that captures data in real-time.

Measuring Success and Monitoring Progress

By defining goals with metrics, whether that be financial, operational, etc., organizations can better measure productivity, identify roadblocks, and tracking outcomes. The information and analytics different people and departments have access to should be the same. This will keep people more involved and engaged, which leads to higher productivity. Furthermore, that data should be backed up frequently to ensure its safety, especially in a time when ransomware and other similar tactics are so commonplace.